Research On The Improvement Of The Effectiveness Of Changzhou Public Service Hotline From The Perspective Of Holistic Governance

Since the 18th National Congress of the Communist Party of China,China has vigorously promoted the reform of "deregulation service".The governmental public service hotline is an effective way to change the concept of governmental service and innovate the way of social governance.In recent years,the governmental public service hotline has mushroomed across the country,becoming an important tool for communication between the public and the government.It takes all citizens,enterprises and institutions as its service objects,and undertakes the service functions of providing difficult solutions,people’s complaints,visiting reports,consultation,etc.However,in the process of development and construction,the governmental public service hotline also encountered some difficulties and problems,such as perfunctory and procrastinating,serious departmental standard thought,inadequate information integration,multiple management,decentralized assessment,and weak willingness to cooperate.Based on the theory of holistic governance,this paper takes Changzhou public service hotline as an example,systematically analyzes and studies these problems in the construction and integration of the governmental public service hotline,summarizes the experience and practice of excellent governmental public service hotline,and puts forward suggestions for the improvement and development of Changzhou public service hotline,such as strengthening laws,regulations and policies support,top-level design,improvement of management mechanism,establishment of "Internet +" government service platform,etc.At the same time,it also provides references for the constructions of the public service hotlines of other cities in China.