| Since the 18th National Congress of the Communist Party of China,the Party Central Committee has attached great importance to promoting the modernization of national governance,emphasizing the use of modern technology to promote innovation in government management and social governance models.The report of the 19th National Congress of the Communist Party of China proposed to adhere to the people-centered development concept and build a service-oriented government that satisfies the people.The Fifth Plenary Session of the Nineteenth Central Committee proposed that the role of the government should be better played during the 14th Five-Year Plan period.and administrative efficiency and credibility should be significantly improved.Smart government has promoted the modernization of the government’s governance system and governance capabilities,and it is also an important way to promote the transformation of government functions.As far as Heilongjiang Province is concerned,an integrated government service platform for the whole province has been established to reduce "face-to-face" with "key-to-key",continue to build a government service brand of "do not ask for people",and build a provincial e-government service network.The 2021 "Heilongjiang Provincial Government Work Report" will set up a special topic to emphasize the construction of a service-oriented government that is satisfactory to the people.serve the people with love,follow the online mass line,and strengthen the intensive construction of government websites.The "14th Five-Year Plan" of Harbin City proposes to launch the "e Ice City" government service app to create an "Ice City Intelligent Body" that"sees the world from one screen and manages the whole city from one network" and builds a new benchmark for smart cities.The purpose of building a smart city is to benefit the people.Government departments must use data to provide intelligent services.Through mobile internet collection,informatization linkage,and big data research and judgment,they can grasp the needs of the people in a timely manner and respond quickly so that the people can respond to what they call.The people have a growing sense of happiness and security.Based on the above background,from the perspective of making better use of the government’s role and achieving efficient government services,based on big data theory,smart government theory,new public management theory,and new public service theory,comprehensive use of literature analysis,case analysis.investigation and research and other methods Interpretation of the concept,characteristics and goals of smart government affairs,and a simple summary of the current situation and effectiveness of the construction of smart government affairs in Harbin.At present,there are some problems in the construction of smart government affairs in Harbin.The specific manifestations are ignoring public demand to restrict service levels,imperfect construction of new infrastructure,lack of professional talents and technology,insufficient data and information security,etc.The causes can be attributed to the following Insufficient awareness of public demand and insufficient capital investment have led to insufficient technological innovation of supporting equipment,the introduction of high-end professionals and the imperfect incentive mechanism,and the lack of a public data security system.Through the analysis of the successful experience of smart government construction in Los Angeles in the United States,Bristol City in the United Kingdom,Songdo City in South Korea,Nanjing,Shanghai and Suzhou City,three useful enlightenments have been drawn,such as government-enterprise cooperation to build a government service platform,Improve the utilization rate of the government service network and promote independent innovation of network core technologies.On this basis,in response to the problems existing in the construction of smart government affairs in Harbin,corresponding countermeasures and suggestions are proposed,including comprehensively improving government service levels,increasing government investment in new infrastructure,strengthening the introduction of talents and technologies,and strengthening data and information security Guarantee,etc. |