Airport Intercity Railway Service Satisfaction Evaluation And Service Quality Optimization

Xi ’an airport on the north’s inter-city rail projects(hereinafter referred to as the "airport inter-city")north to the airport in xian inter-city rail projects(hereinafter referred to as the "airport inter-city")as the key project of rail transit construction in our province,the vanguard of intercity network in guanzhong plain,the connection between the two main traffic Shu Niu Dian-the xi xi ’an north station and xi ’an xianyang international airport,the airport north square of inter-city passenger line up from xi ’an north station,via xi "an city and airport new town by the open area,qin and han dynasties.As an intercity railway of shaanxi province,its social concern is very high.Since its launch in 2019,its service quality and management level have been widely concerned by the public.As a state-owned enterprise,the inter-city railway company,supposed to continuously meet the needs of the vast number of passengers and continuously enhance the people’s sense of gain,happiness and security.At present,the public opinion begins to pay more attention to the intercity railway and other public transport services.The convenience,connection,personnel quality,in-car facilities and caring services of intercity railway have gradually become a hot new topic among the public.As people experience more and more intercity rail travel,along with its special location and mission,some service issues are being raised.Therefore,effective evaluation of airport intercity service qualityr.The reality of airport inter-city service,this paper constructs the evaluation scheme of airport inter-city service quality based on passenger satisfaction.On the basis of introducing the current domestic and foreign service quality evaluation schemes from five aspects ausing analytic hierarchy process(ahp).in order to test its validity and feasibility of special made questionnaires distributed to take airport intercity passenger survey sampling,and the investigation results by calculate,it is concluded that the passengers on the airport inter-city satisfaction score,according to the four points figure,a comprehensive analysis to determine the electric bus environment,with convenient and dynamic display screen,departure intervals,carriage as setting and staff ability obtained the higher passenger satisfaction evaluation,such as relative to this part of the evaluation project on the opportunity to area and repair area,you will need to further improve and optimize the operating units.In view of these problems,around the station,clarifying the guiding signs in the station,reasonably arranging the frequency of departure,and providing loving service to the station.