| All cultures define quality based on their customer's perception. Therefore the perception of quality of product, quality of service, quality of work, and quality of life is very different among cultures. Since the 1980s, South Korea has rapidly changed into one of the economic powerhouses in Asia. During this time, it went from having "poor quality" products and services to having quality on par with their western counterparts. The economic growth also attracted many foreign workers. This thesis analyses these foreign worker's perception of their individual and organizational commitment to quality. A framework is developed that defines quality in terms of products and services and in terms of work provided by individuals or organizations. It also reviews common quality tools, philosophies, and awards. It looks into South Korea's history and economics, its foreign relation, regional competition, background information about Korean people, and a review of Korea's corporate governance philosophy. Lastly, the framework looks at the background and trends of the expatriate workforce globally and in South Korea.;A test was performed to understand the expatriate's perception of commitment to quality. The Commitment to Quality Questionnaire tool was used to assess the expatriates on two dimensions of interest: the individual's commitment to quality and the organization's commitment to quality. The results were compared to a larger database, which resulted in a definitive conclusion. |
