| Relationship-building is an effective method by which intractable, inter-group conflict can achieve resolution. As compared to the underlying tangible issues associated with conflict, that can usually be negotiated, the more intangible effects require more in-depth investigation and analysis for resolution to occur. Often, processes that generate open and honest communication, understanding, trust, and the development of long-term healthy relationships are required for resolution to occur. Using the action research method, this study looked at factors that underlie conflict between Alberta community-based stakeholder groups and the Alberta Energy and Utilities Board (EUB), the regulator of Alberta's energy industry. All twenty-one participants in the study were past or current members of such groups. This study also explored how groups with divergent beliefs and values can learn and work together to build relationships based on trust, respect and understanding. The study concentrated on finding new approaches for the EUB to better meet the public needs for information, understanding, influence, and engagement with respect to energy regulation in the Province of Alberta. A review of the literature offered conceptual and theoretical interpretations for both the organizational and environmental context of the study. Theories that emerged as a result of the findings provided a framework for the analysis, from which conclusions and recommendations were drawn. The analysis completed the first iteration of the process through which the EUB can find the balance that is necessary to build better community and regulator relationships. The study also helps to clarify what underlies inter-group conflict generally, and what processes work to bridge the differences between groups in conflict. |
