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Constructing Health Narratives: Patient Feedback in Online Communities

Posted on:2018-12-19Degree:M.AType:Thesis
University:University of South FloridaCandidate:Walkup, Katie LynnFull Text:PDF
GTID:2444390002993036Subject:Health care management
Abstract/Summary:
This project examines user-generated health narratives through corpus analysis of 246 reviews posted on Midwestern Hospital's Yelp page. Understanding how different stakeholders act and interact within online health communities models a shift in new conceptions of health, and provides evidence of health ecologies' ability to determine patient perceptions of care. Documents produced by users in these health communities represent health narratives comprised of a user's health experience, that user's treatment perceptions, and the community's perceptions of the user's experience. Author uses corpus methods to interpret user trace data and rhetorical moves embedded in health narratives. Findings suggest that users who interact with the Yelp community produce different health narratives than less engaged users. Understanding how different stakeholders act and interact within online health communities models a shift in new conceptions of health, and provides evidence of health ecologies' ability to determine patient perceptions of care.
Keywords/Search Tags:Health, Patient, Understanding how different stakeholders act, New conceptions, Provides evidence
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