Research On The Optimization Of Tax Service Of Hongta Tax Bureau

The State Administration of Taxation has deeply suggested that the “six major systems” of tax collection and management must be gradually established,and the national tax modernization has basically been realized since then,emphasizing that the most critical link is to build a convenient and high-quality service system.The current taxation system has completed the land tax to merge the great reform,to a certain extent,to provide more high quality convenient tax service laid a solid foundation,national vigorously promote "pipes" further promoted the tax service work,actively optimize business environment measures also require the tax authorities the role of the service economy serve the broad masses of taxpayers,at the end of 2019 the new crown virus outbreaks of tax authority innovation tax service put forward severe challenges.At present,China's tax service is faced with opportunities and challenges.In this context,how to optimize the tax service and how to solve the relationship between the service ability of tax authorities and the needs of taxpayers has become the focus of the majority of taxpayers and payers.As the basis of tax collection and administration,tax service is an important part of the tax system at the same time,is to promote tax compliance and important way to alleviate the pressure of the collection and administration,tax service optimization study will contribute to improving the quality of the administrative tax authority,comprehensive tax service duties according to law and practice of the legal concept,by raising the taxpayer compliance.Hongta district revenue tax service based on their work as the research object,based on taxpayer satisfaction,guided by the demands of taxpayers,through questionnaires to hongta district taxpaying service five aspects of taxpayer satisfaction investigation,statistical analysis of the tax law propaganda,protection of the rights and interests of tax service,tax consulting,taxpayer satisfaction and dissatisfaction,credit management five aspects of reason,summarizes the existing hongta districtrevenue tax service business process paper analyzes tax location,convenient,the problem such as tax propaganda work does not reach the designated position,and analyzes the causes of the problem.Drawing on the progressive ideas and useful experience of domestic and foreign tax service,such as "customer-oriented","paying attention to the construction of tax service process","establishing professional personnel training mechanism",referring to the tax service measures of Beijing and Guangzhou,this paper puts forward eight suggestions for optimizing tax service in view of the existing problems of Hongta District tax bureau.The first is to change the concept of tax service To do a good job in tax service and promote tax compliance;to strengthen tax publicity and open government affairs;to integrate work flow according to the change of tax management system;to integrate the service resources of national and local tax consolidation and reasonably layout the tax hall;to change the thinking and realize "human cooperation" and strengthen the team construction and optimize the service quality;to establish the operation and maintenance mechanism of information system and expand The seventh is to establish and improve the internal evaluation mechanism and supervision mechanism,so as to improve the existing tax service.Eighth,we will continue to innovate tax service measures and promote the optimization of tax service.