Application Study Of Project Risk And Quality Management Method On Voice Communication Product Testing

Now the developing of globle communication industry is very fast with the mobile interconnection technology.The voice communication product is becoming more mobility,intelligence,combining and capacity with more application secnarios.Many companies have applied project management methods during the whole project.But for the testing project of voice communication product,just few companies have applied the methods to plan a more effective testing strategy and optimize the testing procedure in order to improve the testing quality.The topic of this thesis is about application study of project risk method on testing project of voice communication product,then validate the application effect with the method of project quality management.With the theory of morden project risk management and quality management and the historical data of customer field,it aims to optimize the testing procedure of voice communication product based on the analysis and research,which will improve the quality of voice product testing.In the meanwhile,it will help to improve the quality of the whole voice product.The general project risk management is composed of 7 procedures,planning risk management,risk identification,qualitative risk analysis,quantitative risk analysis,planning risk responses,implement risk responses and monitor risk.In order to optimize the voice product testing process and improve the testing content,the thesis identifies the risk failure mode of existing voice product testing,analyzes the root cause,planes and implementes the risk responses by following the risk management process.Methods of Brain Storming,FMEA,Delphi method,Fishbone Diagram and Pareto Diagram are used too.From the perspective of project quality management,the thesis also validates the new voice product testing procedure and new testing content with the method of Test Risk Trend and Test Efficiency.It proves the effect of risk responses and the improvement of testing process by comparing the project data.The thesis provides a good research example for the testing of voice communication product.The new testing procedure could help to improve the quality of testing.And it also could help to improve the level of project management and enhance their competitiveness.