Cornetto Ice Cream's Quality Improvement Based On "World Class Manufacturing"

In recent years,“Made in China” products are frequently exposed by the domestic and foreign media with quality and safety issues,this series of product quality problems revealed many defects in the quality management of our enterprises.With the trend of globalization,the quality of products is the key factor to determine the future of the enterprise.Quality management has important practical significance to the enterprise,markets and consumers.Improving the quality of products and continuous improvement are essential condition for the successful operation of the enterprise.China's market economy development started relatively late,studying foreign advanced quality management methods and learning from the experience of developed countries are quite important to improve the quality of our products.This paper analyzes the main problems in the enterprise quality management according to the case of quality improvement in U company's ice cream plant,and provides the solutions based on the "world class manufacturing".The full text is divided into five chapters,the logical framework is as follows: the first chapter introduced the research background and the significance of quality management.The second chapter describes the current popular quality management methods and the main theoretical basis of quality management in "world class manufacturing".The third chapter analyzes the actual problem in U company's ice cream plant.Firstly,it summarizes the U company's background,the background of related factory and the background of product.Secondly,it focuses on the analysis of the present quality management situation and product quality condition in the plant which the author works for.It points out the defects and problems existing in the process of quality management.The issues include the lack of quality requirements for standardization,not complying with the requirements of the standards operation manual,inadequate skills and knowledge of workers,and the most important is rarely continuous quality improvement.Finally,this paper states the best product quality improvement plan.The scheme is based on the "world class manufacturing".The method and process of product quality improvement are described in detail,and a variety of tools in “world class manufacturing” are introduced.The fourth chapter,the plan is implemented in the factory,the passage carries on the summary and the analysis to the practice result.In the fifth chapter,the significance of the scheme in the quality management and improvement is summarized,and some limitations of this research are also analyzed.In the end,the author points out that the logic for "world class manufacturing" management and improvement in U company has inspiration and reference value for the quality management of manufacturing industry.It can be used as a reference for improving the quality management level and continuous quality improvement.