Study On The Optimization Of Tax Service Of The Grass-roots Tax Bureau-under The Background Of "Management And Service"

With the continuous promotion of the deepening reform of "deregulation service",the national tax system has responded positively,followed the reform of local governments and constantly explored new tax service modes,so as to further improve the level of tax service.This puts forward higher requirements for the tax service work of the grass-roots tax bureaus.In this context,the grass-roots tax bureaus in China need to explore a new idea and mode of tax service that can truly meet the needs of taxpayers and improve tax compliance.However,due to the limitation of management concept and management level,there are still some problems in the tax service.How to narrow the gap between tax service and work requirements under "management service" has become an urgent problem to be solved.The main content of this paper is to take B County Tax Bureau as an example,through analyzing the current situation and problems of its tax service,to explore the Optimization Countermeasures of tax service of grass-roots tax bureaus in line with the reform requirements of "releasing management service",so as to promote the grass-roots tax bureaus to change their service awareness and further improve the level of tax service.The main research process is as follows:First of all,using the case study method,taking the tax bureau of B County as a case,this paper explains the current situation and achievements of its tax service,thus leading to the purpose and significance of the study.Then,by using the method of questionnaire survey,300 questionnaires were distributed to the taxpayers of B county.From the perspective of the taxpayers,some problems existed in the tax service of B County Tax Bureau in the process of the reform of "releasing the management service" were understood.First,the three functions of "releasing the management service" were crossed and disjointed.Second,the resource investment and service orientation of "service" were insufficient.Third,the information system construction in the tax service was not good The fourth is that the tax process has notreduced the burden of taxpayers,and the reasons for these problems are analyzed.The main reasons are: the existing management level is insufficient,the tax service concept transformation under the "release management service" is lagging behind,the technical level is limited,and the tax service system construction is not perfect.Finally,starting from the problems of B County Tax Bureau,combined with the actual situation of China’s grass-roots tax bureau,this paper puts forward countermeasures and suggestions to optimize the grass-roots tax service work,mainly including: coordinating the relationship between tax management and tax service,changing the concept of tax service reform,strengthening the informatization construction of grass-roots tax bureau,and improving the tax service mechanism.