Research On The Relationship Among Employee Perceived Service Climate And Adaptive Performance

With the rapid development of tourism,tourism enterprises are in a social environment full of diversity and change,and the working methods of employees have also undergone tremendous changes.These changes have brought many inadequate phenomena,such as inadequate service requirements,inadequate work innovation,inadequate interpersonal communication,or inadequate work pressure.Under such circumstances,it is necessary to introduce adaptive performance into the human resources management of tourism enterprises.Adaptive performance is an evaluation of the various aspects of employee adaptability.It is one of the most important factors for the continuous and efficient operation of individuals and teams in a dynamically changing environment,as well as the organization's long-term competitive advantage.At the same time,scholars also found that perceived service climate,personal psychological capital and role identify play an important role in individual adaptability.Therefore,this article takes the adaptive performance of tourism enterprise employees as the research object to study the relationship between the perceived service climate,psychological capital,role identity of employees and adaptive performance.Tourism enterprises can be divided into different types.So in the research,the employees of hotels and other tourism companies were studied separately.The paper first conducts literature research,sorts out theoretical models and measurement tools,proposes hypotheses.Then the paper selects mature questionnaires,surveys employees in the tourism industry,uses SPSS22.0 and AMOS21.0 software to analyze the obtained data,and construct structural equation Model to verify the proposed hypothesis.The conclusions obtained include:(1)The service climate perceived by tourism enterprise employees has a significant positive impact on all dimensions of adaptive performance.Role identity plays a part of the intermediary role in it.The psychological capital of employees plays a part in mediating the influence of employee perception of perceived service climate on two dimensions of adaptive performance.(2)The psychological capital of employees in other tourism companies plays a part in mediating the influence of employee perception of perceived service climate on two dimensions of adaptive performance;the psychological capital of hotel employees plays a part in mediating the influence of employee perception of perceived service climate on three dimensions of cultural and interpersonal promotion,stress and emergency response of adaptive performance.(3)The role identity of other tourism enterprise employees plays a part in mediating the influence of employee perception of perceived service climate on four dimensions of adaptiveperformance;the hotel employees' role identity plays a part in mediating the influence of employee perception of perceived service climate on three dimensions of adaptive performance.On the basis of the above conclusions,this article puts forward management suggestions for tourism enterprises,such as enhancing the service climate,focusing on employees' psychological capital,and enhancing the role recognition of employees in order to improve the adaptive performance of employees.