Research On Optimization Of Port Car-free Carrier Operation System

With the rapid development of technology,smart logistics and "Internet +" have been widely used in the logistics industry.The road freight industry has evolved from a traditional model to an Internet model,and the emergence of car-free carriers has caused widespread concern in the industry.In particular,the support of national policies has provided good conditions for the development of the industry.As a distribution center for bulk bulk cargoes,road transport accounts for a large proportion of port cargo collection and distribution operations.The traditional port collection and distribution uses the cargo owner to entrust the logistics company to ship and transport,and the logistics company organizes the transportation capacity.The car-free carrier mode has advantages over the traditional mode.This paper takes Company A as an example to systematically study the optimization of the car carrier's operating system.Company A is a state-owned port company mainly engaged in port cargo handling business.The car-free carrier business that is currently on the line is now operational.This paper sorts out the operating system of the car-free carrier,visits the relevant functional departments,understands the current situation of the business,and sorts out the problems in the operating system through the questionnaires of the terminal customers,and analyzes the causes of the problems.The main problem is that the lack of credit evaluation system and the service quality system need to be optimized in the field of car-free carrier business.Develop relevant optimization strategies based on the analysis of the problem.The main optimization strategies are: First,re-establish a credit evaluation system.The indicators are quantified before the transaction for the vehicle,the driver's driving experience,the vehicle failure rate,the punctuality of the transportation in the transaction,the safety,and the follow-up service after the transaction to form a total score.The shipper can intelligently match the transport vehicle based on the score composition and platform.Second,optimize and improve the current platform service quality.And how to ensure that the optimization program can be carried out smoothly and take safeguards.This paper proposes the proposal of optimizing the operation system optimization of Company A by using relevant credit evaluation and service quality theory at home and abroad.It hopes to play an active role in improving the operation and management level of Company A and promoting the stable and rapid development of the company.The innovation of this paper is to supplement the credit evaluation system as the missing module of the current platform operation system,and analyze the process from the perspective of customer focus.The optimization system enhances the assessment of the relevant functional departments by the operation department,thus enhancing The operation department controls and controls the car-free carrier business.The research results of this paper provide the necessary guidance for the management of the car-free carrier business in the port,and also provide reference for other companies in the same industry.