Research On The Performance Appraisal Plan Of Toll Collectors In Xibao Branch

In the process of management,the establishment of a sound and perfect assessment system,a comprehensive,objective and accurate evaluation of employee performance,the scientific and rational use of assessment results,to mobilize and play the enthusiasm and creativity of the employees and improve the performance level of the enterprises,is one of the most important issues facing many enterprises.In view of this,in view of this,this paper takes the Shaanxi expressway construction group company Xi Bao branch as an example to study the performance appraisal system of expressway toll collection personnel,in order to improve the operation efficiency of Shaanxi expressway construction group company Xi Bao branch(hereinafter referred to as the West treasure branch).First of all,this paper uses the methods of literature analysis,interview research,questionnaire survey,case analysis,comparative analysis and so on.First,the concept,principles,objectives,tools,methods and theories related to performance assessment are summarized to provide a theoretical basis for the next optimization of performance assessment system.Secondly,the existing performance examination system of Xi Bao branch is introduced,the existing problems and causes in the original performance appraisal system are summed up.In view of these problems,the original performance appraisal system is re optimized by using the key performance index method to form a new rating system for star performance of the toll collector and profit.The weight of the seven indicators is set by the Delphi weighting method.Finally,the implementation effect of the optimized star performance evaluation system is evaluated from four aspects: service complaint,civilized service,degree of satisfaction and charge error rate,in order to provide a certain reference for the construction and optimization of the follow-up performance evaluation system.Test the basis.