The Research Of Convenience Store Service System Design In Intelligent Community

With the rapid development of information technology and widely used in people's life,consumers are unable to meet the needs of basic services and pay more attention to the service and experience in the consumption process,and the needs of consumers become complex and diverse.Convenience stores play an important role in community business services.The focus of the research is to integrate the concept of service design with the smart community convenience store,to find the potential value and design possibility of the convenience store in the external environment of the intelligent community,and to put forward the corresponding design strategy.The research results of the subject have a positive effect on adapting and guiding the intelligent life style of the residents,and play an important role in promoting the improvement of community service quality.Starting from the research on the related theory of service system,this paper analyzes the current situation and theory of the intelligent community service system,introduces the new community environment represented by the Internet of things technology,and summarizes the new development possibility of the community business.On this basis,the new concept of "convenience store service system design" is put forward,and the research object and the content of the structure elements of the convenience store service system are expounded.Then,according to the study of the first two chapters,the research is carried out in three steps.The first step is to visit the two five star smart communities in Beijing to understand the actual situation of our smart community.The second step,the design and distribution of the questionnaire,according to the collected sample data to carry out quantitative statistics and results analysis,directly obtain a large number of sample information including key problem points,consumption characteristics and the potential needs of the user.The third step is to conduct in-depth interviews with typical users,summarize common problems,and collate user requirements.Finally,identify user requirements and propose possible design opportunities.According to the results of user research,this paper analyzes the service flow and service contact points of convenience stores,draws out the blueprint of convenience store service experience,and completes the construction of stakeholder model,and makes clear the shortage and weak links of convenience store service.On the basis of theoretical research andempirical research,the design principles and methods of the convenience store service system are put forward,and the design practice is carried out accordingly,which provides practical examples for the design strategy proposed by this subject.Through the research of the subject,the following conclusions are reached: the evolution of convenience store service system is closely related to the development and change of consumer demand.The good or bad of the user's consumption experience is an important reference for the design and quality of the convenience store.The emergence of a smart community provides a possible external environment for the design and development of the convenience store,and the application of the key new technology provides a guarantee for the development of the convenience store's new system.In the form of intelligent community,the advanced service system helps to enhance the service value of convenience stores and enable consumers to acquire a multi sensory shopping experience.The research on the convenience store service system will create a more convenient shopping experience for the residents,shorten the shopping time and improve the satisfaction of the service experience.At the same time,it can innovate the management and operation mechanism of the enterprise,and create good social and economic benefits.