Research On Process Reengineering Of Cross-border RMB Settlement Business In Xiamen Branch Of A Bank

With the deepening of the financial reform of the country,the internationalization of the RMB has been pushed forward,especially in the case of RMB into the IMF special drawing rights(SDR)currency basket,the internationalization of the RMB overally speed.In the process of promoting the internationalization of RMB,cross-border RMB business has made great contributions.The development of cross-border RMB business volume,transaction efficiency,cross-border RMB business is expanding,the original business processes can not adapt to the rapid development of this business.The rapid development and the vehemence competition urge the xiamen branch of A bank to change conception,start with working conception,organizational structure layout these deep factors,based on its own real instance of business process,optimize and redesign its business process,do our best to achieve the development of service,cost,quality and speed.In combination with intra-industry process reengineering practice at home and abroad,this thesis adopts process reengineering theory and starts from trans-boundary RMB settlement business industry competition situation and corporate business development status to probe into business process conditions.Moreover,based on the comprehensive analysis on specific problems existing in business process reengineering process,the thesis finds out the in-depth formation causes and subsequently proposes specific process reengineering proposals and supporting measures targeted at these problems.Assessment on the implementation effects of process reengineering proposals has been made from the dimension of business level,cost and efficiency,and consumer satisfaction.A Bank Xiamen Branch conforms to market requirement,realizes intensive operation through process reengineering,improves business level,increases service quality and offers references to following ban business process reengineering.