Research On Human-computer Social Interaction Design In The Age Of Artificial Intelligence

The development of technology and the arrival of the age of artificial intelligence have built an increasingly tight connection between intelligent machine and human.Along with the socialization of intelligent machine,which is equipped with such feedback functions as human-computer conversation,movement,emotion,etc.,human-computer relationship has correspondingly changed as well.Machine has developed into a social role from a functional tool.The influence of intelligent machine on its interactive object(human]is not only indicated in the change of human-computer relationship,but also made a difference in man's requirements.Interference of artificial intelligence has led to deeper interaction and greater uncertainty in the process of human-computer interaction.The concept of social interaction has its origin in researches related to sociology and education.The writer integrated the theory of social interaction into human-computer interaction and interaction design,and came up with the concept of human-computer social interaction.Through early-stage investigation,it has been found that existing researches on human-computer social interaction only consider social interaction between man or representation of superficial interaction between man and computer,not taking into account the tendency of the deep change of human-computer relationship and design requirements in the forthcoming age of artificial intelligence.In the new social environment and against the background of development in man-computer social relationship,the writer studied the influence factors of human-computer relationship on the basis of existing theories,put forward the concept of social character of intelligent machine,and clarified the connotation of human-computer social interaction.The thesis explored the ever changing and developing interactive relation between man and intelligent machine in the age of artificial intelligence from the perspective of design science,and studied how to better design human-computer interaction on different levels of cognition,behavior and emotion,so as to make intelligent machine better serve people,satisfy people's requirements,and further create a harmonious environment where human and intelligent machine integrate with each other.The project research had initiated with the design method and the content of traditional human-computer interaction,studying and analyzing the current research process of artificial intelligence,social interaction and human-computer interaction at home and abroad through literature review and typical exemplification.In combination with knowledge about psychology,sociology and behavioral science,research methods of design science were adopted to discuss the conditions for intelligent machine to be equipped with social characters,and to study how constantly developing intelligent machine satisfy human's dynamic requirements for interaction.In the middle stage of the research,conditions for intelligent machine to be equipped with social characters were investigated,and the concept of social role of intelligent machine was raised;intelligent machine having the attribute of social role was regarded as the premise for human-computer social interaction;background of the appearance of human-computer social interaction,as well as its definition and significance,were studied and analyzed,and the concept mode of human-computer social interaction was proposed.Moreover,the NAE design strategy for human-computer social interaction was constructed from the three aspects of requirements,behavior and emotion,combined with results of such quantitative and qualitative researches as questionnaire research,interview and workshop.The late stage of the research mainly verified the practicability of the design theory and strategy through design practice of products and interaction of intelligent voice dialogue emotional robots and physical companion robot pets on the basis of verification of human-computer social interaction theory and interaction design strategy.Theoretical research on human-computer social interaction design of this project is a supplement to human-computer interaction theory against the background of technological development in the age of artificial intelligence,providing theoretical innovation for human-computer interaction on the levels of demand,behavior and emotion.Meanwhile,the research project on the social role of intelligent machines provides a theoretical basis with reference value for commercialized popularization of robots.This project is innovative and prospective,and is of certain academic research value,industrial and social value.