| Since the new century,some large enterprises are facing more and more complex after-sales service needs,and it has become the only way to fully realize the after-sales service level with the help of information technology.Most large enterprises have set up their own call center,and realize the market customer information exchange by using voice call,timely and effectively resolve customer complaints and consulting,and business problems,promotes customer's trust and loyalty.Today some large enterprises,in order to meet the market needs of customers,take the distributed call center deployment,thus increase call center management difficulty in server management,the distribution of call center agents management,monitoring and other aspects of business there is not a small problem,which make the appearance of the call center only can care its own situation,it is difficult to achieve the operation and maintenance of enterprise information integration management,increase the cost of operation and maintenance.In this context,in order to further solve the management problems of distributed IP call center service,realize the tracking and recording of remote call center,reduce maintenance costs,this dissertation is a method to establish a set of management and control platform,so as to realize the effective management of the call center.This dissertation focuses on the research and design of a large enterprise distributed IP call center total control platform and implementation,mainly for the current computer technology,Internet technology,communication technology and other related technology call center of comprehensive implementation and management of business.In this dissertation,the design and implementation of distributed IP call center control platform a series of development techniques are introduced,including MVC architecture technology,Python programming language,Django framework of WEB technology and Mysql database engine,then according to the basic idea of software engineering,this dissertation analyzes the basic demand and feasibility of total distributed control IP the call center platform,the need to achieve the functional and non functional requirements,and on this basis,continue to expand the overall design of the total control platform and detailed design.Finally,the distributed IP call center total control platform launched a specific implementation,mainly for the main function of the master control platform,developed with Python programming language,Django framework of WEB technology and Mysql database engine.After the development is completed,the entire system is tested to ensure availability of system functionality and performance. |
