Study On The Dilemma And Improvement Of The Performance Management Of Tax Officials In Z District Tax Bureau Of Suzhou City

With the development of government system reform,the government pays more and more attention to performance management.In order to further enhance the administrative functions of the grassroots tax authorities,strengthen the quality of tax collection and management,improving the level of performance management has become a key concern of the tax authorities.In recent years,Suzhou City Z Taxation Bureau has been exploring ways to improve performance management.However,there are still many problems in current performance management for various reasons.Therefore,it is especially important to explore the establishment of a scientific and rational performance management system.Based on such consideration and starting from the basic theory of knowledge of performance management,this paper obtains the satisfaction of tax officials in Suzhou City Z Taxation Bureau,and wants to analysis of the existing problems.The study found,the Suzhou City Z Taxation Bureau has problems such as lack of performance awareness,unreasonable index design,unclear assessment purposes,and ineffective incentives.In order to solve these problems,this paper draws on the advanced experience of public sector in developed countries,and puts forward the measures for improving the performance management of the Suzhou City Z Taxation Bureau by using the theory of BSC、KPI.For example,strengthening performance theory learning,improving the indicator evaluation system,and so on.I hope to improve the efficiency of tax services,promote tax reform,and better serve taxpayers by promoting performance management.