Research On The Informatization Improvement Of After-sale Service Process About Equipment-m In Casc

With the improving of the combat capability requirements f or equipment under new circumstances,in order to always maintain the stability of state which has delivered equipment technology,and,equipment after-sales service management process put forward higher request,the construction of “scientific,normalized,the informatization” of equipment after-sales service management new pattern process has become a military enterprise equipment after-sales service and the construction of management of a basic,global,and regular important work.Taking a courtyard space M equipment after-sales service information management process as the research object,combined with a courtyard space for M equipment after-sales service management mode,and the reference in the new situation between user requirements for equipment after-sales service management system,the integrated use of the project management body of knowledge,to further improve the optimization and management,perfect after-sale service process,standardize the information collection and management roles at all le vels,straighten out the equipment information in the courtyard,model,factory level circulation,processing way,and through business model,the classification of information,information is divided into quality problem,maintenance support information,use the security information and tasks to ensure information four categories,and format specification information acquisition and management process.Supporting research and development equipment after-sales service management information system,for the purpose of information sharing,has the role of administrative authority and good safety,applicability,maintainability and extensibility,grading,classification and process of after-sale service information access of information management,information collection,transfer and processing process standardization and optimization,to achieve timely grasp of the real-time use of delivered equipment,and the problems occur,and the latest status,for the after-sale service department to provide accurate and timely information,policy makers provide rapid,accurate auxiliary decision-making information basis,but also for subsequent M equipment design,manufacturing personnel as required by the the combat capacity of equipment to promote the development of the follow-up research and development production work.