Research On The Optimization Of The Outpatient Service Process Of X Hospital Based On The Process Reengineering

Hospital efficiency has been the main factor that restricts hospital development and affects patient satisfaction.In this paper,the business process reengineering theory and six sigma management theory,under the guidance of the X hospital outpatient treatment process analysis and reconstruction.The main purpose of this article is to solve the problem of short-term,long waiting time,low patient satisfaction and low efficiency of medical staffs in the outpatient clinic procedure of a large-scale hospital of the third-tier hospital X.At the same time,with the help of other business process reengineering theories,To optimize the process of out-patient,improve efficiency,cost savings,to resolve the medical "difficult to see a doctor," ill viability of the proposed program.The main methods used were field investigation and investigation,and the four aspects of registration,payment,inspection and waiting for results of hospital outpatient treatment were analyzed.The questionnaire was used to understand the opinions and suggestions of patients and medical staff.The average wait time for each aspect.The empirical study is used to study the factors that affect the satisfaction of patients.The main content is divided into three aspects:First,the status of the X hospital analysis and problem-finding.In the analysis of the current situation of the hospital,this paper analyzes the problems in the hospital outpatient consultation process from the angle of the hospital's department layout and the patient's angle and so on.Through the analysis of the causes,it is found that the department layout is unreasonable and the informationization level is relatively low.Causes,and summarizes the X hospital outpatient process optimization content.Second,the work includes the use of six sigma method of X hospital business process reengineering;information technology and hospital business process analysis was carried out;to determine the first phase of X hospital outpatient service business process reengineering results,and also According to the plan to construct the final stage of the implementation of arrangements;and for the smooth implementation of the X hospital business process a series of safeguards.Finally,the X hospital outpatient service business process reengineering before and after comparison.Mainly from the treatment efficiency,patient satisfaction and other aspects of the analysis.Then,this article has carried on the related empirical test,mainly divides the department layout into the correlation,the conformity and the guide striking three dimensions,after the empirical examination three dimensions all have the positive influence to the patient satisfaction.The degree of information is divided into treatment of information technology and service information of the two dimensions,two dimensions of the patient's satisfaction have a positive impact.The conclusion of this paper is to reconstruct the business process of X hospital through business process reengineering theory and Six Sigma management theory,and get a brand new hospital outpatient service flow.In addition,the reengineering business processes have influenced patient satisfaction.In this paper,business process reengineering is divided into two aspects:the layout of department and the degree of informatization.There are positive effects on patient satisfaction through empirical test.