Comprehensive Evaluation Of Internet Service Quality In Modern Hospital And Take Wuxi City For Example

In the process of human survival,it is important to have enough and high quality medical services to ensure the quality of life.At present,our country's demographic dividend is disappearing,and the aging situation is becoming more and more serious.In the2015 national economic and social development bulletin,China's population aged 60 and over accounted for 6.1% of the total population,which is 6.1% higher than the old age standard(10%).The proportion of the population aged 65 and above is 3.5% higher than that of the old age standard(7%).With the rapid development of social economy,the change of modern life style and living environment,because of work pressure and eating habits and other reasons,the public to go to the hospital diagnosis of the disease has become complex and diverse,and the number of young people suffering from chronic diseases than in previous years,the growth rate increased significantly.According to the survey data of pharmaceutical industry in 2016,the number of chronic diseases in China has reached a record high of over 260 million people.The proportion of young people has increased faster and faster.Along with the China elderly population in the proportion of the total population increase,the social public demand for medical services is increasing,according to the national medical resources supply although increasing,but the medical resources in urban and rural areas,regional uneven distribution of historical problems still exist,in such a huge pressure,modern medical how to develop the health industry has become an important problem to be solved at present state.Since the "national health service system plan(2015-2020 years)" since the introduction of the traditional physical medical institutions affected by the "Internet plus" new economic form,with the help of Internet and networking and other information technology,the formation of a new model of medical service for the integration of subject "Internet plus medical" depth to the hospital.The effect of optimization and integration of medical Internet plus "this new pattern of medical service system to make full use of the Internet in the allocation of medical resources,by establishing the medical treatment of patients,the doctor diagnosed as form a mode of health management of patients and doctor-patient communication channels to improve the traditional medical pattern,which is also to change the traditional mode of medical service entity medical institutions with" Internet plus medical "leads the future of traditional health industry forward in the direction of change.With the improvement of the people's income level and living standard,the traditional medical service structure and quality can no longer meet the increasing demands of the work.The hospital is not confined to the traditional line of medical treatment,the Internet online inquiry service to open more large hospitals,mobile intelligent hospital business to change the way doctors work,through online inquiry,to meet the people's growing demand for medical services,to achieve online triage patients to alleviate the shortage of medical resources.Therefore,analysis of the Internet online service quality of modern hospital,the hospital medical service quality evaluation system ofonline unified,explore deficiencies of modern hospital online services,and hospital administrators can be targeted for improvement,to ensure that the limited medical resources can be efficient use.This article takes a modern hospital as the research object and takes the three hospitals in Wuxi as examples to study the evaluation of modern hospital Internet online service quality group.It is mainly divided into six parts: Chapter I Introduction,mainly from the research background and significance of this article;The second chapter focuses on the relevant theories and methods to be used in the research process of this article;Chapter III refers to many scholars Relevant research results,selected appropriate indicators to build a modern hospital Internet online service quality evaluation index system;Chapter 4 establish a modern hospital Internet online service quality group evaluation model based on the single value of wisdom set;Chapter 5 on the fourth chapter The modern hospital online service quality evaluation model is constructed to conduct an empirical analysis.In the sixth chapter,the paper summarizes the research conclusions,existing problems and future prospects in this field.