| Quality management is an eternal topic of manufacturing enterprises.How to improve the quality management level,reduce the occurrence of defective products,reduce the quality cost and obtain continuous improvement are the driving force of enterprises development.The daily life of consumer is close connected to the sanitary products,and quality is very important to consumer also,only high grade product can obtain bigger market share.Therefore,centering on how to optimize the internal quality management process of enterprises,improve the quality of products and services,and establish a sustainable development of quality management system,has become a manufacturing sanitary ware enterprises research topic.R company is a bathroom products manufacturing enterprises,business has been growing rapidly in recent years,but ignore the internal quality management level of ascension,cause quality problems increasingly obvious,especially the customer quality complaints,the qualified rate of products and qualified rate of incoming inspection,three consecutive years are not up to the company’s quality objectives,and below the level of the enterprise.Due to the repeated occurrence of product quality problems,R company’s customer satisfaction is gradually reduced,and even some key customers are lost,which is a major problem faced by R company in its production and operation management.This paper applies the strategy of total quality management to the quality improvement research of R company by combing the theoretical knowledge and tools related to quality management.Firstly,it introduces the general situation of R company’s development and the current situation of quality management,and points out the problems of R company’s quality management by collecting quality data with Plato,checklist and other tools.Then combined with the brainstorming method,Fish-bone diagram analysis method and other relevant quality management analysis tools to carry out a detailed and in-depth analysis of the causes of the problem,to obtain the main reasons affecting the quality management problem.The corresponding improvement measures are put forward from three aspects: production process quality management,supplier quality management,and quality management system.Finally,strong safeguard measures are implemented for the improvement scheme to ensure the continuous improvement of quality management of R company.Quality management to improve research,this article through to the R company provides a suitable for small and medium-sized enterprise quality management methods and processes.And provide an method for a manufacturing sanitary ware enterprises how to drop the end customer quality complaints,improve the qualified rate of products,enhance the capacity of supplier quality management,perfect quality management system,and enhance the core competitiveness of enterprises,has a practical reference significance. |
