A Research On Diagnosis And Improvement Strategy Of Quality Management Capability For JC Company

In the context of both the national strategy of strengthening the quality and the internal requirements of the enterprises,the manufacturing private enterprise,JC Company,needs to improve the quality management capacity to adapt to national quality development strategy in order to meet the market and customer demands.How to improve the quality management capacity has become a top priority of JC Company.On the basis of analyzing and drawing lessons from the methods of improving the quality management capacity,this thesis defines the concept of quality management capacity and its components.This thesis designs the evaluation index of quality management capacity by combining the index design principles and the characteristics of the manufacturing enterprises.And then,according to the current situation of the quality management capacity and the causes of the problems of JC Company,this thesis measures the quality management capacity indicator,and analyzes the evaluation index of quality management capacity of the JC Company by combining the quality 5GAP model.Finally,this thesis determines the perception gap of managers,the quality standards gap,service trade gap,promotion strategies of quality management capacity and resource requirements of marketing communication gap in the 5GAP model.During the process of determining the strategy and requirements,this thesis adopts customer-demand-oriented principle,time-cost-oriented principle,full-participation-oriented principle and prevention-oriented principle these four principles of quality management capacity improvement,and the PDCA methodology of quality management capacity improvement,and draws lessons from the experience of benchmarks of enterprises.By combining the theory with its own characteristics of manufacturing private enterprise,this thesis holds that quality management capacity is a kind of capacity that is on the basis of digging its own internal resources,to realize its value culture by meeting the demands and expectations of customers and other interested parties through supply chain.This culture will be reflected on its behaviors,attitudes,activities and processes,and will impact the enterprise competitiveness.The constituent of quality management capacity includes strategy-oriented capability,resource integration capability,relationship management capacity,improve system capacity,resource competence,and process monitoring capacity.The evaluation index of quality management capacity can adopt decision-making ability,cognitive ability,thinking ability,communication skill,educational force and executive force.After discussions,this thesis holds that in order to resolve the problems of quality management capacity promotion,JC Company needs to establish and perfect quality culture,realize information sharing,and barrier-free transmission,full participation,effectively use quality management tools,timely and effectively communicate and monitor.Moreover,JC Company needs to provide strong safeguard measures from system,funds,personnel and technology these four aspects.