Development Of Railway Key Account Management Information System

Since 1978,China will usher in the 40th anniversary of reform and opening up.The splendid changes in 40 years have made China’s economy develop rapidly.Large and medium-sized enterprises with grain production,coal,timber,and steel are developing rapidly.The era of online shopping,which has rapidly emerged under the continuous development of network information technology,has also changed our lives.These have put forward new requirements for railway transportation service capabilities.The Shanghai Railway Corporation has proposed a large customer strategy to implement a key guarantee for the customer base with more contributions and larger traffic volume,providing more and better for the large customer base that has created most of the benefits for the railway.Faster service.According to the size of the customer group,different customers are divided into different levels,and different mutually beneficial strategies are adopted in terms of vehicle deployment,freight calculation and supporting services according to the corresponding level.The railway customer information management system is to cater to the implementation of large customer marketing strategy,to solve the long-term dispersal of large customer information management,not enough system;stratified management development time is short,lack of experience,there is a certain lack of status quo,so efficient and reasonable The use of large customer information management system is an important measure to improve management level and adapt to the strategy of railway customers.This paper consists of four parts.The first part introduces the relevant theory of big customer management in detail,why it is important to develop and design the information management system of large railway customers and to carry out marketing of big customers.The second part analyzes the significance of developing the information management system for railway customers,including business process analysis and customer demand analysis,and provides a theoretical basis for subsequent system development.The third part introduces the system using MVC framework for development,using Intellij idea development tools,maven repository and tomcat server to jointly develop.The design content of the railway large customer information management system developed by the tool includes the design content of each module of the system and the design content of the database,specifically related to the customer application of the network application of the large customer,the network submission of the cargo waybill,the inquiry of the cargo information,etc.;Department approval,acceptance,customer information management,freight year-end settlement and other functions.It is convenient for real-time data exchange between the departments of all levels and the railway company’s database.The last part is the system implementation,for all enterprises or units that may become large customers,use the network technology of the system to communicate information with large customers in a timely and convenient manner,and use the railway internal network to carry out various stations and railway bureaus.The exchange of information is implemented to accurately and timely grasp the transportation of goods.The railway large customer information management system has certain practical value.It can realize the automation of information management,the automation of customer approval,and the automation of order acceptance,thus simplifying the operation links and improving the efficiency of railway major customer management,in order to establish long-term cooperation with major railway customers.A stable strategic partnership has built a bridge.