Research On The Process Optimization Of S Equipment Service Company Combined With Mobile Internet

Due to the emergence of the Internet and mobile Internet,fundamentally changing the whole society and the industry,between people and people,including business and human.It has changed the communication mode and efficiency too,and puts forward new requirements on the basis of the content and form of innovation and development of business process optimization,the enterprise can use new rules and tools for the mobile Internet and the new thinking,realize the optimization and reengineering of business process,and then become more intelligent and efficient,modern enterprises.Combined with the mobile Internet business process,optimization can help enterprises to solve the implementation of the strategy,business process optimization,post process optimization,business knowledge management,performance improvement and optimization of information collection and other aspects of the problem.How to maintain their own efficient operation and how to improve their competitive position in the market continuously are the key problems for all enterprises.In this article,the author discusses the S company's process optimization case study,analysis of existing problems about small and medium enterprises in the process of optimization and in the selection of programs,inlcuding methods and techniques.The author wants to analyze the S company and ensure the process of optimization by promoting strategic guidance and clear performance,improve job efficiency,in close connection users two directions in business process optimization method and take appropriate methods,and at the same time analyzes the S necessity of process optimization and the value brought by the mobile Internet.Through understanding the mobile Internet,we are sure that business models are based on real closely connected users.Through the analysis of the actual situation of S company process and the existing problems,using method for three level performance,layer by layer and determine the performance indicators,identify problems,propose solutions to design and build a sustainable optimization IT system.Through optimization analysis and action implementation,S company's management efficiency and service quality have been greatly improved.This paper introduces how to help enterprises solve the problems of low service efficiency,bad customer experience,poor service quality and the ability to optimize continuously in the future with the support of mobile internet.Finally,a feasible method and system framework is extracted,which provides a certain reference value for the process optimization of the domestic enterprises,especially the service oriented smes.