| The difference of service quality affects the competition of passenger transport market to a great extent.In the social and economic development at the same time,the development of various modes of transport are becoming more mature,the development of the railway is facing a great challenge.Only in the quality of service to do further improvement,in order to gain greater competitive advantage.At the same time,the development of passenger dedicated line in recent years,the development of the objective facts require us to develop more high-quality passenger products,improve the competitiveness of the railway.The scientific and objective evaluation method is an important part of the scientific management of railway,which can effectively improve the level of passenger service and improve the situation of passenger service.Firstly,the paper summarizes the foreign and domestic documents on service quality and quality evaluation of passenger services,then the basic theories of passenger services quality are introduced systematically.Secondly based on the documents and the practical situation of quality evaluation of Passenger Dedicated Lines passenger services,a more comprehensive and operable quality evaluation system of Passenger Dedicated Lines passenger services is established.Moreover,in order to evaluate the quality of Passenger Dedicated Lines services,the Fuzzy Multiple Index and TOPSIS model is cited in the paper after analyzing the quality evaluation models used in the research of railway passenger services and the method of model selection.The former model focuses on the quality compare between the transportation units at the same level and the latter is used to evaluate the quality improvement of different transportation units during a period of time.At last,an example is given to show the application and effectiveness of the proposed way for evaluation and some proposals are put forward to improve the service quality of railway passenger transportation. |
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