XA Insurance Company Car Insurance Claims Business Process Improvement

With the continuous improvement of residents' quality of life,the car sales are rising.And the development of the society make people's concern about the insurance and insurance demand more and more,insurance sales rising,insurance companies also have mushroomed,blossom everywhere.Insurance plays a more and more important in people's life.Motor vehicle insurance development later,but for now,for each insurance company has become the most important part of the insurance company,or even part of more than 70% of the company,the stand or fall of car insurance business directly affected the company's operating results and long-term development.Test with car insurance market competition intensifying,and the influence of car insurance rate control,the current of each insurance company car insurance competition from price competition to channel competition,brand competition and service competition,2015 study showed that as the clause design manufacture,market competition is more intense,operating costs are rising,more than ninety percent of insurance companies insurance business losses.Moreover along with the social economic environment,the regulatory conditions,the rise of the middle class group,the mature development of Internet technology conditions,the development of the insurance industry differentiation time has come,need general insurance company in the field of a professional enough,seize the audience's pain points,products,services,perfectly.The efficiency of the car insurance claims has become a customer to the service level of the company claims the most direct feeling.XA insurance compared with domestic large insurance companies,on brand,product and independent design advantages,the length of the settling time is more important.This paper mainly studied how to through the business process of xin an auto insurance company,optimize the service mechanism,improve xin auto insurance company car insurance claims case closed cycle,claims the purpose of process optimization.By combining the mature business management concept and management methods,absorbs the mature experience of industry leading insurance companies at home and abroad,in view of the existing XA insurance company claims process and the problems existing in the operation and management puts forward detailed Suggestions for improvement and method,finally achieve the goal of car insurance claims process optimization.This article mainly on XA insurance co.,LTD.Auto insurance claims business research,first of all,XA car insurance claims process are introduced,followed by analysis of the current XA insurance insurance co.,LTD.The existing problems,such as: process set trival,loss of risk control module,the cost control module for optimization.Finally,car insurance claim business process optimization,combined with the principles and steps of process optimization,and risk control,business process,simplify the Angle effect analysis,customer service,to improve the XA insurance co,LTD.Auto insurance claims efficiency,optimize the purpose of customer service.Also hope that through this article research can help small and medium-sized companies in car insurance rates improve car insurance after the reform strategy.