Information And Communication Of The Electric Power Industry Operation Support System Design And Implementation

With the deep development of information construction,information system becomes more and more complex,the business degree of dependence on information systems becomes more and more closely,any fluctuation in the information system,will directly affect the normal development of the business.At present,the information system construction of Jiangxi province electric power company has covered the entire province electric power enterprise,represented by financial,marketing,production of various application in full swing and continued to deepen.Information system has become an indispensable tool of daily management work.Compared with the higher level of information system construction,there is a relatively weak operational management problems,so setting up perfect and mature information communication operations support system,to enhance the level of service quality,operational and information department personnel quality is particularly important.This topic is combined with the actual needs.It's for establishing information communication.The standardization of operational management process was designed and implemented a platform,through to the operational work quality overall tracking control of the process,process and related statistical analysis function,realization of operational work flow and archive in the form of a work order,and experience to establish a knowledge base,thus establishing multidimensional operational assessment system,the service attitude,customer satisfaction,service efficiency,measured,workload,etc for comprehensive assessment of operations.In this paper,the actual demand for the management of information communication operations,architecture design and specific functions are analyzed and discussed.