Qinhuangdao City National Tax System Tax Service Satisfaction Survey Research

The tax service,as the basic work of tax collection management,on November 1,2005,the state administration of taxation implemented 《the tax service specification(try out)》。After the 11 years of work practice,tax authorities at all levels of tax service work has made considerable progress and development,increasingly formed the tax service is based on the concept of taxpayer satisfaction.SO,Surveying Qinhuangdao city national tax system tax service satisfaction to improve the tax collection and administration of qinhuangdao city national tax system and tax service level provides a certain reference value.This study is in the comprehensive investigation about the tax service and satisfaction at home and abroad on the basis of relevant theories,In the public finance theory and under the guidance of the theory of "Internet +",Combined with the status quo of qinhuangdao city national tax system tax service work,select adopt the method of questionnaire survey to tax service satisfaction survey.After the investigation,For the recycling of 467 valid questionnaires data sorting and first use of SPSS software test,reliability and validity of that data has certain reliability and validity,analysis for satisfaction.Then,this study on basic information questionnaire of the taxpayer,tax payment service satisfaction,taxpayers expect three parts to the empirical analysis,focusing on analysis analyzes the tax service satisfaction,analysts say: taxpayers for policy formulation and implementation,in accordance with the law ZhiShui and honest self-discipline,taxpayers’ rights and interests and protect the three aspects of satisfaction is higher,the tax consulting and services,Internet + tax service satisfaction evaluation needs to be improved.According to the results of empirical analysis,further the present problems in qinhuangdao city national tax system tax service work,deeply analyzes the reasons of the problems,finally to solve these problems,promote efficiency of qinhuangdao city national tax system tax service,using the "Internet +",put forward effective countermeasures and Suggestions.