Research On The Performance Evaluation Of Customer Manager In WuXi Rural Commercial Bank

The performance management of modern commercial banks has risen to the height of the strategy,performance appraisal is the most important part of performance management.Customer manager is a bridge between banks and customers,has played a pivotal role in the bank's market development and day-to-day operations,the bank customer manager performance evaluation,personnel evaluation and incentive mechanism are fair and effective will be directly related to the realization of the whole line of business results.In view of this,this article from the theory and method of performance evaluation,combined with the WuXi rural commercial bank 's actual performance evaluation,discusses the design problems of WuXi rural commercial bank customer manager performance appraisal system,and puts forward the optimization suggestion.This paper first describes the performance evaluation methods and tools,as well as commercial bank performance management research status.Then through introducing the basic situation of the implementation of the WuXi rural commercial bank customer manager system of the present stage,the manager performance appraisal scheme of customer emphatically investigated,are analyzed in terms of the performance evaluation content and method of the problem.In view of the WuXi rural commercial bank customer manager performance appraisal problems of the performance appraisal scheme of WuXi rural commercial banks were optimized,combined with the actual situation of WuXi rural commercial bank to discuss the results of the performance appraisal application in management practice.Finally,from three aspects of the system,technology and personnel to ensure that the WuXi rural commercial bank customer manager performance appraisal program implementation of countermeasures and suggestions,so as to ensure the smooth implementation of performance appraisal.In order to understand the WuXi rural commercial bank customer manager performance appraisal,this paper adopts the way of questionnaire survey,through the questionnaire survey results of this paper to WuXi rural commercial bank Customer Manager appraisal mainly has the following several problems:First,WuXi rural commercial bank customer manager performance appraisal indicators set unreasonable,there is no classification of customer managers,limited customer manager's promotion space.Second,performance appraisal lack of communication and feedback link,so that the customer manager of the performance appraisal of all kinds of dissatisfaction can not be timely feedback.Third,the application of performance appraisal results is not sufficient,mainly does not give full play to the incentive effect of performance appraisal.Based on the summary of the problem,this paper argues that the first performance index set problem can be used to solve the classification of customer manager,customer manager as senior manager,mid-level manager and customer manager performance,divided by a set of indicators and weights according to the content of different levels,occupation development which is more conducive to the customer manager.The second is to increase the communication and feedback link,the communication and feedback throughout the performance appraisal process.Finally is to make full use of performance evaluation results,the results of the performance evaluation with the job allocation,salary management,training and education and activation of precipitation combined.