IT Operation Management Processoptimization Of EP Academy

With the development of information technology,more and more scientific research institutions are also stepping up information tide strikes.Information technology brings opportunities and facilities for scientific research,researchers can get the latest scientific and technical knowledge from the Internet easily.At the same time,automated management of finance,equipment and materials have been realized.On the other hand,multiple functions of software and hardware system make the whole IT system become increasingly complex.Various types of institutions is increasing dependence on information systems,IT operations managers are facing great challenges in terms of their job.Information Center is a subordinate department of EP Academy,the major business is providing all kinds of information resources,products and information service to the academy.Due to the unreasonable workflow settings,many problems are emerging about the IT operation management.For example,due to lack of documents about IT operation management,it is not easy to Obtain related configuration information of hardware and software;lack of effective regulation,IT operation manager change the configuration of hardware and software optionally;there is no effective way to share the IT operation management knowledge.Two negative effects are caused by these phenomena: first,users of the web site are not satisfied with the service of the web site;second,the business departments are dissatisfied with the inefficiency of fault handling.This paper is based on the theories and methods of process optimization,and the business process of IT operation management in EP Academy Information Center will be studied.First of all,the theory of process optimization,the tools of process diagnosis and process optimization are produced.Then the development and concepts of IT operation management,IT service management and ITIL are expounded.Secondly,the major business of EP Academy Information Center and the current situation of IT operations management processes are also introduced.Then,incident management,data management,problem management will be taken as the object of the optimization,and the three processes will be diagnosed and analyzed by using Pareto Analysis and Causal Factor Analysis.Finally,the defects of original process are optimized by using ECRS,the solutions of IT operations management process optimization are formed at the same time.The methods about IT operations management process optimization can provide references for various types of information departments.