Research On The General Management Of BPO Typed Drug Submission Service

After experiencing a period of explosive development,industry of Business Process Outsourcing in China has entered a rather mature and steady phase,in which the field competitors from US,EU and domestic China are presently engaging furious competition in their own field of expertise.Currently,the shadow of business process outsourcing service can be found in an extensive range of business areas,such as Manufacturing,Information Technology,Human Resource,Finance,Marketing,Call Center and Drug Research.Among all those traditional hot spots,Drug Submission service as a segregated category has appeared to be quite minor.What’s even minor is the number of experienced service provider in this business which can provide the drug submission service in compliance with the regulatory rules set by US and EU health authorities.The truth is,a considerable number of pharmaceutical companies are squeezing funds out of the operational cost in order to support the increasing demand of investment in R&D,which have made the outsourcing of drug submission business an even forcing trend.This thesis was formed by a professional who has over 10-year experience with a world-wide leading service provide in the business of drug submission outsourcing service.The content extends to the introduction of good practice in workflow design,team formation,communication management,employee training and customer relationship management,while using real service project instance as role model.Those topics are covered in three sections which are operation management,people management and customer management.The operation management focuses on explaining project training,workflow design and communication management.The people management is to give a full picture of effective staff managing mechanism by breaking it down to team structure design,employee training and knowledge management.The customer management is to shed some light on how to best manage customer relationships through introducing the concept of customer satisfaction and customer loyalty.The goal is to help more native Chinese service providers gain a profound understanding of the effective operation model and good industrial practice.