Research On The Relationship Between Error Management Climate And Service Innovation Behavior Of Employee In Exhibition Enterprise

With the trend of economic and social service increasing clearly,companies were facing competitive pressure from many kinds of innovative fields.Under this background,the development of modern service industry increasing depended on service innovations to build up their own core competitive advantage.As an important component of modern service industry,exhibiton industry also realized that the service innovation was an important way for their survival and development.Internal staffs played an important role in service innovation and their behavior impacted on the enterprise's overall innovation performance.That was service innovation behavior of employee.In the process of exploring service innovation,the personal error was inevitable.Error would have a negative impact,but might also have a positive effect.The error not only had an effect of warning and regulation,but also could bring innovation.From error to innovation,the strategy that companies treated employees' error played an important role.In this study,the exhibition enterprise was regarded as the research subject and took literature method,interviews and questionnaire survey method as research instruments to investigate how the error management climate and the organizational identification in exhibition enterprise influenced on the employee service innovation behavior.The innovation of this study as follows:(1)Exploring how the organizational identification worked on the error management climate and employee service innovation behavior in the field of exhibition enterprise;(2)This study provided a reference to the exhibition enterprise about how to manage the error and extended the study of service innovation into the individual level.