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Research On Status Of Employee Turnover In Hua Ya International Hotel And Its Countermeasures

Posted on:2016-01-03Degree:MasterType:Thesis
Country:ChinaCandidate:G LiFull Text:PDF
GTID:2349330491959259Subject:Business Administration
Abstract/Summary:PDF Full Text Request
In recent years, the rapid development of the hotel industry,hotels quality, business scale, revenue, number of employees, etc. are rapidly growing, but increasingly serious loss of personnel directly affect the hotel business conditions, leading hotel management skills and experience landslides, seriously affecting the efficiency of the hotel and customer loyalty,as well as setting a negative demonstration effect to hotel staff, affecting personnel management, personnel training effectiveness and cohesion,human resource management to the hotel, and even becoming a true bottleneck of hotel long-term development. Therefore, the paper, taking Hua Ya International Hotel as an example, through studying relevant academic achievements at home and broad, satisfaction questionnaires of staff and other methods, summarizing the causation of staff loss in terms of working environment, occupational factor and personal factor, puts forward control strategies in order to reduce staff loss. save the hotel human-resources costs,enhances hotel service quality and economic benefits. The analysis show the human resource management in Hua Ya International Hotel is disordered,such as lacking of proper managing talent, unreasonable salary system,unclear career development prospects, poor communication channels and so on. The paper proposes the hotel make positive effort on human-cost management,improving organizational structure, optimizing industrial environment, so that employees always maintain a positive, optimistic,hard-working, dedicated mental state, to enhance employee faithfulness.
Keywords/Search Tags:Hotel, Satisfaction, Employee Turnover, Control strategy
PDF Full Text Request
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