The Impact Of The Quality Of Accounting Information System Outputs On Customers Satisfaction In Jordanian Commercial Banks

This study aimed to measure the impact of the quality of accounting information system on customer satisfaction in the Jordanian banks, and to achieve the objectives of the study both descriptive approach and analytical approach were followed.The study population consisted of Jordanian companies as customers of banks operating in Jordan, but for the study sample One was commercial companies operating in Amman, and was the sampling unit of financial managers working in those companies, and researcher relied on the tool questionnaire in the primary data collection were distributed number 400 questionnaire on the financial departments of the companies represented in the sample The study being one of the bank customers, were retrieved 350 identify and exclude 30 questionnaire is valid for statistical analysis,The number of questionnaires were suitable for the analysis process320, as the entirety of the process undergone statistical analysis.The Researcher reached a number of results: a direct impact of the quality of accounting information system on customer's satisfaction was found, quality of relevance did score the primary effect on customer's satisfaction, and finally the results reveled that customer's satisfaction is achieved due to the bank ability in providing them their requirements, and their confidences in bank ability.Finally, the Researcher recommended: to enhance banks to continue developing their accounting policies that had a direct impact on customer's satisfaction, and to enhance banks to aware their customers a put its other electronic channels which can have future direct impact on customer's satisfaction.