An Analysis Of The Job Burnout Of The Stewards In M Airlines And The Research On Its Countermeasures

The research focuses on the stewards in M Airlines(abbr.SMA),aiming to investigate the phenomenon of the job burnout of SMA,and analyze its origin and propose practical countermeasures.In order to collect and analyze the data,the research adopts the approaches of both literature review and survey.The questionnaire utilized in the research is named A Questionnaire of Stewards Job Burnout and is divided into two parts,namely basic individual information and scale of job burnout.The research uses convenient sampling method to collect the data.Altogether there were one hundred questionnaires sent out,and one hundred questionnaires were returned.Numbers of valid questionnaires were ninety.According to the research question and different assumptions,the research utilizes statistical software of SPSS 12.0 to undertake the statistic analysis,and the statistical approaches used include descriptive statistics,T-test and One-way ANOVA.The research findings are:1.The phenomenon of the job burnout of SMA is in a high level.Specifically,exhausted in both physical and psychological feelings are of the highest level,followed by dehumanization and lacking of professional achievements.2.The differences of the extent of the job burnout among SMA with different context and background are:a)Gender: female SMA feel higher job burnout than male SMA;b)Age: young SMA feel higher job burnout than older SMA;c)Position: normal SMA feel higher job burnout than leading SMA;d)Unborn numbers: SMA with zero descendant feel higher job burnout than SMA with descendant;e)Salary: the lower the salary,the higher of the SMA feel job burnout;f)Lengths of services: SMA with fifteen years or longer feel the strongest job burnout.According to the dimensionality of the job burnout,the research indicates that the M Airlines should serve its employees,and the measures may include establishing a department of psychological decompression;strengthening to train pursers' ability of management and psychological counseling;reducing the working load of young SMA and making the scheduling and shifts changing humanize;setting up the courses of how to reduce job burnout;providing the channel for SMA to unbosom themselves and communicate with senior executives;adding additional courses of preventing occupational damage;organizing SMA to participating sports and leisure activities;providing SMA assist of professional design;strengthening the construction of corporate culture;paying attention to the personal development of SMA and intensifying the encouragement and guidance for SMA.Targeting at the variables of different context and background,the research advises M Airlines to increase the proportion of male stewards,to limit the proper age when recruiting the stewards from twenty to twenty-five,to provide job rotation for stewards serving for seven years or longer;to issue regulations to encourage fertility;and to operate in a professional way.In addition,the research advises SMA to increase the acknowledgement and preparation of the job,reinforce personal stress management,learn the way to alleviate negative emotions and foster avocations to relieve job burnout.