Research On The Service Of IT Outsourcing Services Company

China is still a major exporter is a business process outsourcing services, many of China's enterprises have not consume these services, most local outsourcing consumption are information technology outsourcing and processing services. Service capability in IT outsourcing service enterprise should be more attention.In this thesis, through factor design using SPSS analysis. According to the service capacity is analyzed, the selection is representative of the nine factors as indicators, through the questionnaire survey to obtain data, and these data do factor analysis, cluster analysis, based on the analysis results presented improve the ability of IT outsourcing service company.From the results of the study the outsourcing process, before and after the project delivery link, value-added services and service design, deployment, project and process specification, standardized management, communication, coordination of human resources, relationship management, project and process analysis, supervision and management ability, technical skills, the relevant staff skills and the development of human resource management ability, trust relationship management ability and service delivery capacity has influence on service ability, through the analysis we also got the software development outsourcing service company should continue to maintain the high ability of human resource management, project supervision, efforts to improve the level of technology, strengthen the standardization, standardization, project and process, at the same time, it should be in the value-added services and service design, deployment, ability to work. Information technology research and development outsourcing service company should guarantee the quality of outsourcing services and constantly explore their various aspects of in order to improve their competitiveness. Information system operation and maintenance outsourcing company, while maintaining their own advantages at the same time, should strengthen between the project and process analysis, management ability. And improve service ability of related countermeasures are proposed.