Research On "12366" Project Management Improvement Of China Telecom Hunan Company

With the continuous development of electronic communication technology and mobile internet technology, the competition in telecom industry market is increasing continuously. Since 2005, China Telecom made that carrying out ICT services included in the key work of strategic transformation. China Telecom Hunan Company under the strategic guidance of China telecom group company, actively carry out “E tax”, “E family planning”, “12366 comprehensive information service platform” and other innovative ICT services. But the current ICT services in China Telecom Hunan Company generally exists low projects operation efficiency, poor projects performance and other problems.In order to solve the problems of China Telecom Hunan Company ICT services project management, improve project management efficiency, the paper used the typical project of China Telecom Hunan Company ICT services- “12366” project as the study object. Starting from the project management research status at home and abroad, discussed the connotation of project management and the practical significance of improving project management, and analyzed the problems of China Telecom Hunan Company "12366" project management from four aspects, they are project target management, project cost management, project progress management, project communication and conflict management, The China Telecom Hunan Company “12366” project management problems are mainly reflected as follows: Target management foundation is weak, the Target management is lack of sub-goals, target management communication mechanism is not smooth; Cost planning is not scientific, cost control is disordered, lack of cost analysis and cost assessment; Doesn’t set up project management group, lack of high quality schedule management talents, the maneuverability of the project plan is poor, project progress control is unreasonable, the project schedule information management is not timely and not smooth; Project manager is lack of communication and coordination ability, project communication channel is not smooth, project communication management system is not sound, communication culture construction does not reach the designated position. Then aiming at the problems of the above four aspects and putting forward effective project management improvement scheme, specific improvement measures are as follows: to use performance appraisal and target management simultaneously, project target decomposition, to solve contradictions in target management through effective communication; To follow the principle of project cost management, to formulate the project cost plan, to improve the incentive and constraint mechanisms, to construct cost management information system; To improve project schedule plan and control critical time project of the project, project schedule control dynamic cycle process, to establish a sound mechanism for project schedule information management; To improve project manager’s communication and coordination ability, to select the appropriate project communication channels, to establish and improve project communication management system, to build an organization culture which is conducive to communication actively. Finally, putting forward the implementation safeguard measures of “12366” project management improvement program from three aspects include the establishment of scientific performance evaluation mechanism, strengthening project management personnel training and improving the level of project management information system.Based on an in-depth research on the China Telecom Hunan Company “12366” project, providing reference for the company to regulate ICT services project management, it also has certain practical significance for the company’s long-term development and the development and innovation of telecom industry.