Development And Application Of Data Collection And Analysis Tool For User Research

User experience is becoming a key factor deciding the success or failure of the product,which makes the user research become an important part of product design and development process in industry.In the mobile internet era,the behavior of using products is becoming ubiquitous,the traditional user research methods and the existing remote user research tools cannot meet the needs of the user research,so we need to develop new user research tools.Therefore,the author develops a user research tool which has the ability of context awareness,and explores its application advantages,expecting to explore a new user research method to adapt to the user research of mobile environment,helping the user researcher to better carry out user experience case studies,finding the user experience problems,planning and designing products,making the product more in line with users' habits.This paper includes three parts.Firstly,the author designs and develops the primary version of the user research tool,and on the basis of the primary version of user research tool,the author extends functions of user research tool.Secondly,the author chooses the public transport behaviors as a case study,then the author respectively uses tool method which based on user research tool and user interview method which belongs to traditional user research methods to study the behavior of public transport.Through the comparative analysis of the results,the author explores the advantage of the tool method.Thirdly,the author uses the design method of user centered design to design the mobile application products,which is based on the user needs from the tool method.Then the author evaluates the products in order to testing the usability of the mobile application product and the application value of the user research tool method.Through the above research work,first of all,the author has completed the design and development of the primary version of the user research tool,and extended the behavior pattern recognition and data visualization.Then,the author has found that the tool method has obvious advantages compared with the user interview method in terms of numbers,scopes and values of user needs,which provides a new research method for the user experience study of the mobile environment.Finally,the author has designed a high fidelity prototype of travel assistant application.The evaluation results show that the travel assistant application to a large extent to meet the needs of users and has good usability,and provides a reference for future design and development of public transport mobile applications,and verifies the application value of the user research tool method.