Design And Implementation Of Tax Payment Service Monitoring Platform

By drawing on domestic and foreign tax service management experience and ideas, combined with the business characteristics and the construction of the taxation information bureau, based on the existing system of data utilization and unified planning, establish comprehensive data system for using the data analysis platform to realize the tax service as the main management information statistics, comprehensive analysis, display, performance the comprehensive assessment management system. Comprehensive analysis of substantive tax services, tax, the 12366 network call center information system of tax services and other channels, to provide dynamic multidimensional visual display platform. The pie chart, histogram, line chart, bitmap and other forms to provide the tax service hall operating at a glance showcase platform.System through the integration of multiple system data, a comprehensive and accurate grasp of the operation of the province's tax service. To understand the 12366 call center information system consulting services, online tax channel business acceptance, and queuing and waiting time, the tax service personnel workload and taxpayer satisfaction information through the tax service hall management analysis, tax services to show the dynamic multi dimension and multi levels, and provide decision support for management.System construction by the principle of "practicality, outstanding management, application, background integration" as the focus, first of all, designed according to the tax service management department daily work, the traditional manual statistical data, included in the management system, the system of automatic acquisition, and core business system data interface and artificial entry three the way, step by step to achieve data collection, business report automatic generation. Secondly, the use of business data, improve the management. The integration of the tax service hall staff business generated service data, the system records the attendance data, a comprehensive evaluation system of social evaluation data acquisition, through the daily workload, service evaluation, attendance three aspects, realize the comprehensive evaluation of staff performance. Again, the Provincial Bureau of the unified system of centralized deployment mode, which is convenient for data management applications, unified operation and maintenance. Finally, the integration of the background, save construction costs, the system should be fully considered with the existing system, the integration of resources, service data collection system using integrated workflow platform to extract the tax hall business acceptance from the integration of the existing evaluation system, realize the linkage with the core business system, each business hall do accept according to the acceptance of long classification record.The integrated monitoring platform of tax paying service integrates various tax service information channel management, which is helpful to the analysis of tax service quality evaluation and service performance. The key to the planning of the province's tax service of scientific management, standardization, modernization, technology and management, to achieve the province's tax service resource allocation and unified control of the tax service hall. Currently, the tax service monitoring platform has been running on the line, running stable, in line with the needs of the tax business, the development of tax services to bring substantial changes.