Zhunneng Plumbing Repair Service Team Plumbing System Design And Implementation

With the rapid development of information technology, customer service center system to connect businesses and business users as communication link, it plays an increasingly integral role, it also occupies a dominant position. The plumbing team as the company an important window units, assume an important role in the company’s manufacturing operations, the central area of water, heating, bath and drainage network to the company since the quasi-central area of infrastructural projects began,the majority of community service time is twenty year or more. However, existing customers are still using the original repair service "telephone- Notepad" mode, the level of information technology and management efficiency are low, resulting in more intense conflict. Therefore, in order to effectively address these problems, we must implement plumbing repair service system, that is to build call- Scheduling- Integrated system maintenance, troubleshooting in order to tracking the progress of the whole process of realization plumbing maintenance information management and improve customer satisfaction in order to so that enterprises have made great progress.The system uses the premise-based model, the use of B / S mode architecture developed through a comprehensive understanding of the specific content of the central area of plumbing maintenance work, rational analysis of the actual needs of plumbing repair service center users in determining the design principles call center system, layout and architecture design, based primarily on database design, and ultimately determine the design and construction project implementation. Including through the design and implementation of voice service system, work order systems, business management systems, maintenance systems and back office systems visit these five modules to achieve overall customer service system. Wherein the system includes voice services and implement error handling voice module; work order system includes work order to receive work orders and work orders inquiry reply; business management system includes a report management, scheduling management and system monitoring; visit system includes a return visit; background maintenance system including user management and maintenance information. With this construction of five modules, each module is designed to achieve the use of functions to meet the different needs of each part of the system, and realize the whole process of plumbing maintenance information management, solves the plumbing team home low maintenance efficiency, timeliness and poor maintenance the results can not be tracked, statistical problems. Once implemented, the system has been tested to run correctly.