The Design And Implementation Of Mobile Phone After-sales Service Management System

With the rapid development of modern electronic technology,in our country and the world,cell phone has become a trend,phones per capita increases year after year,the market demand potential is tremendous,popular mobile phone market has brought the huge profit on one hand,on the other hand also deeply changed people's way of life.As the change of user requirements for the quality of the mobile phone,brand value put forward higher request,also for mobile phone products after-sales service industry has brought new development opportunities.Since the 1990 s,a mobile phone product conversion and popularity,after the relief of the market,mobile phone production enterprise constant repositioning customer requirements,issued a different brand,different class of mobile phone products.And,the enterprise also gradually aware of the need to establish a customer-focused business strategy,not only need to do a good job in marketing efforts to build market,on the other hand also want to strive to do after-sales service,to enhance the competitiveness of the enterprises,to provide customers with first-class after-sales service,is the enterprise to set up a higher brand awareness.Enterprise through the after-sales service can continue to achieve value-added products,even can make big profits from it.The authorized user can complete all of business operations about After-sales,from accepts the customer's phone to return it to guests,including of testing and maintenance.All service records collected in the system,providing on-line record query and statistical analysis.The realization of the system based on B/S mode,the system development process in accordance with the MVC hierarchy architecture,the integrated use of struts2 and Hibernate technology,perfect the implementation of the system of the presentation layer,business logic layer and the underlying data interactive processing.Front page presentation system mainly adopts JSP technology to achieve,using MySQL database storage and management system the bottom.Main function modules of the Mobile Phone After-sales Management including user login module,front desk accepts the module,maintenance business processing module,data query and statistics module and material inventory management module.The system function is good,operation is simple.