Design And Implementation Of Customer Relationship Management System In Anshan Tumor Hospital

After entering the new century, data mining technology in communications, finance and sales and other industries has been widely used, more and more industries need to rely on data mining technology to build its customer relationship management system to manage and develop its customer resources, currently in particularly urgent demand for the service industry. As a special service health care industry is also faced with a free market environment the enormous challenges arise, in order to solve these problems and improve the medical industry, information technology. This paper will combine decision tree classification techniques of data mining and customer relationship management, knowledge creation Hospital patient classification management system to achieve the classification of hospital patient management and thereby improving the quality of service the hospital, the hospitals market competition in an invincible position.Firstly, this paper is about the C5.0 decision tree data mining algorithms detailed analysis and research, analysis C5.0 decision tree algorithm in the healthcare industry in the development of patient classification management application value of the hospital's patients. The hospital management status category management for hospital patients is importance to the development for the later establishment of patient classification model and system design and development of a theoretical foundation.Secondly, classification of hospital patient management system design, including system requirements analysis, management systems overall structure, database structure design and input-output interface design. Client part of a system designed primarily divided into six modules:patient data management module, follow-up management module, patient communication management module, booking service management module, consulting services management module and system maintenance management module.Finally, the history of collecting hospital patient treatment data, using the C5.0 decision tree algorithm Clementinel2 data mining platform to build hospital patient classification model, patients are given the appropriate classification rule set. On this basis, using VS2010 software development platform and Oracle to the development of Shanxi hospital patients classified management system, focusing on the patient classification module functions, the realization of hospital patient classified management.