Research The Insurance Company Auto Insurance Claims System Quality Evaluation System

With the vigorous development of China’s automobile industry, the growing popularity of the private cars, car become the focus of attention, motor vehicle insurance has become a main products of the domestic property insurance companies. Therefore, how to set up car insurance claims quality evaluation index has extremely important practical significance.At present our country insurance company claims service focuses on the following aspects need to be solved problem, the first is the service ability is insufficient, the insurance company is a relatively passive in the insured to provide fee after be or get out of danger and the adjustment of related services, but has not formed a how to better and more active in big data environment for the customer provides the omni-directional multi-angle customer experiences and services. The second with a long cycle for customer payment, according to industry regulators in recent years reflects the court case shows that 85% of the complaints reasons for indemnity is not timely, slower claims and other major problems. Third is relative to the vehicle or person injury compensation. For reparations amount of satisfaction from the customers often determines the satisfaction of the result of the claim.This article will revolve around motor vehicle insurance claims service, how to measure quality of car insurance claims control problem analysis as a starting point for further study. From accident reporting, scheduling survey fee nuclear price, nuclear damage of the adjustment, HePei pay every link of the whole process analysis on the specific phenomenon. From claims KPI (Key Performance Lndicator) examination, namely, Key Performance appraisal method, and the maturity of loss ratio claims quality evaluation indicators such as data analysis. From motor vehicle insurance business to expand itself to industry present situation, from the insurance liability disputes and claims process is clear and concise analysis, using the econometric methods to analyze data, through a large number of observation, experiment, and the quality of the work practice put forward measure of car insurance claims evaluation index of innovative solutions, through ten new countries, from product innovation, service optimization, sorting out process, using new technology to provide clients with better service car insurance claims.