Research On Customer Satisfaction And Services Optimization Of The Quality And Techincal Supervision Bureau In CT District

Along with the rapid development of economic society and changeable functions of quality supervision department, cause of quality supervision has made considerable progress and its social influence is extending continually. As the important part of development of security system in economic society, quality supervision department is possessed of various regulative functions, such as promoting the quality of product, supporting fair competition among enterprises, guaranteeing the safety of food and special equipment. Thus, it plays an irreplaceable role in the construction of harmonious socialist society. But we also clearly know that there are many conflicts and problems in the current administrative control system of quality supervision department. The code of conduct of the department and service quality can not only reflect the image of department, and it even has significant influence on images of our country and government. The department should strive to understand the demand of enterprises and the public, to optimize the service and to improve the satisfaction of the public towards the system and should regard them as its job objective.In this paper, Bureau of Quality Supervision of primary sector of quality supervision system in District CT is taken as the research object, and the systematical study is carried out to explore the main factors that affect its customer satisfaction and process optimization of relevant job. At first, the paper introduces the background, meaning and research thought of the subject of article. Secondly, it systematically summarizes and studies the related theories of service-oriented government, customer satisfaction and reorganization and optimization of process so as to construct the theory foundation for evaluating and improving the customer satisfaction. Furtherly, social questionnaire method is applied to establish the customer satisfaction assessment model of quality supervision department and questionnaires are issued to production enterprise in the area under administration. Customer satisfaction on bureau of quality supervision in CT district is concluded by statistical analysis and main factors that affect the satisfaction are utilized to determine the work direction of optimization and improvement. By comprehensive analysis and evaluation, relevant suggestions on optimization are proposed to reach the job objective about satisfaction improvement. The improvement of satisfaction is helpful to furtherly promote the harmonious enforcement and accelerate the pace of building the service-oriented function department. Consequently, quality supervision department will be the powerful pusher in the development of economic society.