Empirical Research Of Job Rotation Conflicts From The Perspective Of Enterprise Knowledge Management And Countermeasures

Under the background of knowledge economy era, enterprises need to carry on the effective knowledge assets management, including knowledge sharing, transferring, creating and application to obtain their unique competitive advantages which are difficult to be imitated or replicated by their competitors. Job rotation is an effective way to manage knowledge, but when the enterprises implement job rotation aimed at managing internal knowledge assets, rotators would face all aspects of conflicts. The conflict excitation, upgrade, and deterioration will product destructive impact on the process of knowledge sharing and transferring.This study explored the structural dimensions of job rotations faced by the rotators when they take part in the job rotation on the target of realizing knowledge sharing and transferring. This research adopts literature analysis, interview method, exploratory factor analysis and confirmatory factor analysis and variance analysis technology to analysis the conflict contents faced by the rotators and compare the different effects produced by demographic variables and job variables to all conflicts dimensions. The results demonstrate that:1. In the process of job rotation aiming at knowledge management, the conflicts contents faced by rotators construct a five-factor model, namely, relationship conflict, self-conflict, cultural conflict, task conflict and knowledge conflict. The empirical results show that the five-factor model has good reliability and validity.2. The job rotation conflicts dimensions under the perspective of knowledge management are hierarchical. The self-conflict, knowledge conflict and task conflict belong to the first level; The cultural conflict belongs to the second level; The relationship conflict belongs to the third level.3. The gender, age, education background, the time of rotation and the distance of job sequence have significantly different effects on the conflicts dimensions during the job rotation process on the target of knowledge management.Finally, based on the empirical analysis, this paper come up with countermeasures to recognize the conflict problems, to minimize the dysfunctional conflicts, to stimulate and maintain functional conflicts, to deal with the intensified conflicts, as well as the cultural and institutional guarantees on the enterprise level.