An Empirical Study Of Innovation Abilityand IT Outsourcing Vendors Performance

With the economic globalization and the international division of labor, companies outsource IT business to specialized vendors to manage, it has become a consensus that IT outsourcing market has become an important engine of global economic development. With the rapid development of information technology, the markets demand for innovation is becoming more and more high, and the speed of execution and peplication of innovation becomes faster and faster. In the increasingly fierce economic and technological competition environment, how to strive for the initiative for companies? Innovation ability is the weapon of outsourcing vendors based on the market. At the same time, the IT service outsourcing is the cooperation between the two sides as the exchange of information in different fields of knowledge, which only exists in the enterprise internal management function extends to the outside of the enterprise, outsourcing success not only depends on the enterprise’s technological innovation capability, if the relationship management of companies is not deep, the blind use of innovative technology can not reach the desired effect. Therefore, how to use the innovation ability of enterprises, and enhance the quality of the relationship to ensure that the IT outsourcing vendors obtain good performance is a problem worthy of study.This paper focuses on the basic topic of the relationship between the innovation ability and IT outsourcing vendors performance, integrates the perspective of innovation ability and the relationship quality theory, put relationship quality and its dimensions into the model of “the mechanisms of innovation ability to IT outsourcing vendors performance”, build a new model of “the moderating effects of relationship quality on the mechanisms of innovation ability to IT outsourcing vendors performance” from the perspective of cultivation of relationship quality. On this basis, by using the method of questionnaire investigation, we makes an empirical analysis on 255 valid questionnaires that are collected from the companies engaged in software outsourcing in Wuhan Optics Valley Software Park. This paper answers the following research questions: how does innovation ability impact IT outsourcing vendors performance; how does relationship quality moderate the influence of innovation ability to IT outsourcing vendors performance. And reaches the following conclusions: The incremental innovation and breakthrough innovation ability have positive impact on IT outsourcing vendors performance; trust, communication and commitment can positively moderate the influence of incremental innovation ability to IT outsourcing vendors performance; communication can positively moderate the influence of breakthrough innovation ability to IT outsourcing vendors performance; trust and commitment can not moderate the the influence of breakthrough innovation ability to IT outsourcing vendors performance.Finally, the article provides management recommendations to improve performance of IT outsourcing vendors. On the one hand, enterprises should attach great importance to the cultivation of innovation ability and innovation in products, services, systems and processes. Not only to innovate in technologies, the internal management methods and the rules of enterprise should be improved continuously. Enterprises also need to improve the internal innovation mechanism, encourage employees to innovate, or introduce external personnel to guide the enterprise innovation. On the other hand, enterprises should pay attention to the rational use of technology innovation, develop high standard specification, make a restriction and supervision of all aspects of business, enhance mutual trust, strengthen communication and commitment, ensure the smooth progress of each link in order to promote long-term cooperation relations, play the relationship quailty’s moderate role in the innovation ability and IT outsourcing vendors performance, promote the improvement of enterprise performance.