Analysis And Optimization Of Bank J’s Counter Business Processing

As the inter-bank’s competition has become increasingly fierce, bank tellers have to complete marketing tasks, but also have to ensure the quality and the efficiency of services, and reduce mistakes, which has put great pressure on them. Although there are differences in professional qualities, the lack of a set of scientific counter operating standards is the root cause.Meticulous management is a kind of advanced management concept and developed management technique, which could make the organization more efficient and accurate through using systematic, procedural, meticulous and standardized methods. To apply meticulous management ideas to the routine operations of state banks, and develop a set of integrated, scientific and well-ordered working methods that can be applied to practice for the area, will bring improved efficiencies, a raised level of operation quality, increased customer satisfactions and strengthened competitive powers in the same profession.This article suggests that in the process of routine business operations of Bank J for instance, applying the meticulous management theory to the actual counter operating systems, developing a lean working method making the daily work clear and easy to be adequate for the bank’s activities, and setting up a perfect standard operating system by reengineering the counter operating processes, changing the counter layout, carrying on time management and improving the motion economy, have effectively improved the overall operating efficiency of the banking services, strengthened the external competitiveness and increased customer satisfactions.