Research On Risk Evaluation And Control Of The Terminal Link Of Express Delivery Industry

Express industry terminal link refers to "the last kilometer" of express industry, it faces directly to the user. With the growing prosperity of electronic commerce, express industry has larger scale, the problems of the express industry terminal link is also growing, the main problems include simple operation mode, management confusion, poor quality of service, express damage risk, information disclosure, and poor service attitude problem.In order to circumvent the risk of terminal link about the negative impact of express industry overall development, this article is going to identify risk factors for terminal, design risk assessment index system, build a fuzzy comprehensive evaluation method for the express industry terminal link to evaluate the risk, and put forward risk control strategy based on the evaluation results and the terminal link innovation operation mode.First of all, This paper integrates the domestic and abroad research results, and based on the terminal link of the actual operating conditions, using the method of flow chart and business risk model to the risk identification framework, to identify the terminal link of risk factors, identification results including natural risk, market risk, management risk, financial risk, management risk, information risk management risk, the risk of default, and service quality of eight categories, a total of 14 risk factors are analyzed in detail the causes of the formation of each risk factor, and establishes an index system of risk accordingly.In the second place, According to the terminal link risk designed grey and fuzzy grey fuzzy comprehensive evaluation model, the model includes risk weighting to determine the model and the degree of risk evaluation model of two parts, each part, steps are presented in detail. Model calculations are based on the whole of express industry, 20 senior experts, senior practitioners and courier users are invited to risk weighting comprehensive scores and risk degree and the calculation results show that the express industry terminal link is under a state of high risk.In the end, According to the results of risk evaluation, this paper is put forward risk control system and risk control strategy. From the angle of the joint distribution, make full use of modern science and technology, resources recycling, avoid the "short board effect", enhance the user experience to design terminal innovation operation mode, and establish the terminal service center, the center to undertake more than by Courier companies in the area of all express, complete the final distribution to the user’s work, including courier posting, collection on delivery and other traditional business, carry out the advertising campaign, resource recovery, the user experience and other new business. through standard business processes to achieve operational risk control.