With the development of indemnificatory apartments, property management has become a major part of the final-period management in indemnificatory apartments, further it is not fully meet the demand and this kind of service is in real urgent need. As an important factor of the operation and management of indemnificatory apartments, the level of property management is directly attached to the quality of housing security system, as well the indispensable push to the realization of national housing security construction.However, not only in the establishment of operation mechanism, but also in the real execution, there are many deficiencies in the property management of indemnificatory apartments, such as the lack of government functions, the poor property service quality, the disorder in community management, etc. The urgent demand of qualified property management for indemnificatory apartments fiercely conflicts with the poor situation in real,so the research on how to improve the current property management situation of indemnificatory apartments is with great significance.The paper tries to be more subjective by getting information from the government, the property management enterprise and community residents, which makes the points would be multi-level and multi-perspectives. And the research methods are also diverse, including questionnaires, interviews, comparative analysis, etc. Based on the research of residents satisfaction, degree of participation and expectation of management, government management mode and public service support policies, property management companies’ operation situation and the problems they are confronting, the paper finds out that the low level of government is the real underlying cause of the difficulty and poor execution of national housing security system, which lies behind the low residents satisfaction, lack of standard of charge for property management, insufficiency of national public support, etc.The paper finds out that property management of indemnificatory apartments is sophisticated and multiple, which should be one of the most important parts of the construction and management of indemnificatory apartments. With the empirical researches and the study of Polycentricity governance theory, this paper tries to provide some general advices on how to build a better mechanism for indemnificatory apartments property management:(1) strengthening government responsibility;(2) perfecting market services;(3) improving the environment of community, and get the residents more involved in the management of their own community. |